D & S Waste Management Ltd customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Telephone

07999924827

Email

info@dswastemanagement.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details

  • Addresses

  • Purchase or account history

  • Payment details (including card or bank information for transfers and direct debits)

  • Account information

  • Website user information (including user journeys and cookie tracking)

  • Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details

  • Addresses

  • Payment details (including card or bank information for transfers and direct debits)

  • Purchase history

  • Account information, including registration details

  • Information used for security purposes

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details

  • Addresses

  • Marketing preferences

  • Location data

  • Purchase or viewing history

We collect or use the following information to comply with legal requirements:

  • Name

  • Contact information

  • Financial transaction information

  • Health and safety information

  • Detailed description of the waste, including any processes it\’s been through, how it\’s packaged, and its quantity. The location and date of transfer, as well as the names and addresses of both the transferor and the recipient. Details of any relevant permits or licenses for handling the waste.

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details

  • Address

  • Purchase or service history

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • Service Delivery
      Why: To collect, manage, and dispose of waste as part of a public or contracted service.
      Example Data: Name, address, service usage, bin types. Justification: We need this information to schedule pickups, verify eligibility, and tailor the service (e.g., recycling, bulk pickup).

    • Operational Efficiency
      Why: To route vehicles efficiently, track bin usage, or analyze demand.
      Example Data: GPS data, address-linked pickup records. Justification: Helps reduce emissions, lower costs, and improve scheduling.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

  • Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

    • Credit Risk Assessment
      Why: To assess the financial reliability of customers and manage exposure to unpaid debts or defaults.
      Example Data: Name, address, payment history, credit reference information, account identifiers.
      Justification: Helps protect the company from financial risk, ensures responsible service provision, and supports decisions around guarantees or deposits.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

  • Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

    • Customer Management and Support
      Why: To communicate with businesses about their waste services (e.g., changes, delays, complaints).
      Example Data: Contact details, complaint history. Justification: Enables us to resolve issues and improve customer satisfaction.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

  • Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Our lawful bases for collecting or using personal information for legal requirements are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • Regulatory Compliance & Health and Safety
      Why: To ensure compliance with waste regulations and maintain public health standards.
      Example Data: Hazardous waste reports, incident logs. Justification: Supports legal obligations and helps prevent environmental or safety risks.

    • Fraud Prevention & Misuse
      Why: To detect improper use of services (e.g., illegal dumping, unauthorized access).
      Example Data: Surveillance footage, access records. Justification: Protects the infrastructure and the integrity of the service.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

  • Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

    • Customer Management and Support
      Why: To communicate with businesses about their waste services (e.g., changes, delays, complaints).
      Example Data: Contact details, complaint history. Justification: Enables us to resolve issues and improve customer satisfaction.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

  • Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Where we get personal information from

  • Directly from you

  • Publicly available sources

Who we share information with

We only keep personal data for as long as it is necessary for the purposes for which it was collected or to meet legal, regulatory, or operational requirements. When personal data is no longer needed, it will be securely deleted or destroyed.

The following records will be retained for a minimum of 7 years, unless a longer retention period is required by law:

  • Financial documents

  • Health & Safety (H&S) records

  • Waste disposal records

Others we share personal information with

  • Relevant regulatory authorities

  • External auditors or inspectors

  • Organisations we’re legally obliged to share personal information with

  • Other relevant third parties:

    • Local Authorities \/ Councils – Reporting for regulatory compliance, service updates, Regulatory Bodies (e.g., Environment Agency, DEFRA) – Compliance with environmental laws, permits, and audits, Subcontractors \/ Service Partners – Delivery of waste collection, recycling, or maintenance services

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint